Specialized home-service capability
Scheduling logic that respects skills, territory and the day you already have.
A specialized capability for multi-technician home-service companies. Not our identity — one module inside the revenue system, added when the operation is complex enough to need it.
What this fixes
Where the revenue slips away
Wrong tech, wrong job
Jobs land with technicians who lack the certification, equipment or experience for the work.
Windshield time
Schedules zigzag across the service area because nothing accounts for territory or travel.
Schedule gaps
Cancellations leave holes nobody fills, while the backlog keeps growing.
What we do
What's included
- Job-type taxonomy mapped to skills, certifications and equipment
- Technician eligibility and territory rules
- Availability and capacity logic tied to your calendar of record
- Priority rules for emergency, warranty, membership and replacement work
- Escalation to a human dispatcher for complex or uncertain jobs
- Cancellation backfill and gap-filling workflows
How it runs
Dispatch logic
- 01Qualified job
- 02Service type
- 03Eligibility + territory
- 04Availability
- 05Assign or escalate
Who it's for
Best fit when
Scheduling logic can consider service type, eligibility, territory, schedule and — when supported by connected systems — distance/travel data. Not every platform exposes every field, so we validate what's available before designing rules. Complex or uncertain jobs escalate to a dispatcher.
- You run multiple technicians or crews with different skill sets
- Territory and travel meaningfully affect your day
- A single dispatcher is the bottleneck or the risk
- Your field-service platform holds the schedule and can be connected
Works with the tools you already use. See how systems connect.
FAQ
Common questions
Does this replace our dispatcher?
No. It removes the routine assignment decisions and escalates the judgment calls. Dispatchers spend their time on the exceptions that need a person.
Do you need travel-time data?
It helps but isn't required. If the connected field-service system exposes distance or travel data we use it; if not, we build territory and zone rules instead.
Which platforms are supported?
It depends on what each platform exposes through its API or integrations. We validate technically before committing to an integration — we won't promise a field that isn't accessible.
Find the gaps before you spend more on leads.
A free systems audit shows what happens between the first inquiry and the customer.