Reputation & Reactivation
More reviews from happy customers. More revenue from the list you already own.
Two of the cheapest growth levers in a service business: a consistent review process and structured campaigns to your existing database. We build both into the system so they run without reminders.
What this fixes
Where the revenue slips away
Review requests by memory
Some customers get asked, most don't, and review velocity stalls between bursts.
Low star average
Unhappy customers post unprompted while satisfied ones are never invited.
No response process
Reviews sit unanswered, which reads badly to both prospects and search engines.
What we do
What's included
- Automated review requests triggered by job, visit or appointment completion
- Multi-channel sequencing across SMS and email with sensible timing caps
- Private feedback path before a public request where appropriate
- Review monitoring and response templates for your team
- Location-level review reporting for multi-site businesses
- Database segmentation by service, value, recency and status
How it runs
Example workflow
- 01Job / visit complete
- 02Feedback check
- 03Review request
- 04Reminder
- 05Response + report
Who it's for
Best fit when
We never buy, incentivize or fabricate reviews. Campaign messaging follows platform policy and applicable messaging consent rules.
- Your review count is behind local competitors
- You have a large customer list you've never marketed to properly
- Recurring revenue programs depend on manual outreach
- You want growth that doesn't require more ad spend
Works with the tools you already use. See how systems connect.
FAQ
Common questions
Can you guarantee a rating increase?
No. We can make asking consistent and easy, which reliably increases volume. The rating reflects your service quality.
Is reactivation just mass texting?
No. Segmented, relevant offers to opted-in contacts, throttled and monitored. Blasting a whole list is how you get numbers flagged and customers annoyed.
How do you report reactivation revenue?
Where the connected systems expose the data, we attribute booked jobs, appointments or contracts to the campaign that produced them. Where they don't, we report engagement metrics and say so plainly.
Find the gaps before you spend more on leads.
A free systems audit shows what happens between the first inquiry and the customer.