AI Front Desk
Answer, qualify and schedule when your team can't pick up.
AI voice and chat coverage for the administrative work at the front of your business: answering, capturing details, asking the qualifying questions you define and booking or escalating to a person.
What this fixes
Where the revenue slips away
After-hours calls
Evenings, weekends and holidays go to voicemail while the caller dials your competitor.
Overloaded front desk
One person can't answer the phone, greet customers and return web inquiries at the same time.
Peak-time abandonment
Storms, heat waves and campaign spikes create call volume no fixed staffing plan absorbs.
What we do
What's included
- AI voice answering with your greeting, hours and overflow rules
- Web chat and SMS conversation handling
- Qualification scripts built from criteria you define and approve
- Appointment booking against real calendar availability
- Warm transfer and escalation paths to a named human
- Automatic CRM records, transcripts and follow-up tasks
How it runs
Example workflow
- 01Inbound call / chat
- 02AI answers
- 03Capture details
- 04Qualify to your rules
- 05Book or escalate
Who it's for
Best fit when
AI is one layer inside the system — not the identity of your business. It handles administrative intake and scheduling, and hands anything sensitive or complex to your team.
- You miss calls after hours, during jobs or at peak volume
- Your front desk is the bottleneck between marketing spend and booked work
- You want consistent intake data on every inquiry
- You need coverage without adding headcount immediately
Works with the tools you already use. See how systems connect.
FAQ
Common questions
Will callers know they're talking to AI?
Yes — we disclose it in the way you prefer. Transparency performs better and keeps you aligned with platform and state requirements.
Does AI give medical, dental or legal advice?
No. In regulated industries the AI layer handles administrative intake, scheduling and general non-advisory information only. Clinical, diagnostic and legal questions route to your staff.
What happens when AI can't handle something?
It escalates. We define the fallback path up front: transfer to a person, create an urgent task, send an internal alert or offer a callback window.
Find the gaps before you spend more on leads.
A free systems audit shows what happens between the first inquiry and the customer.